Intake Coordinator: Part-Time (Remote In FL, GA & KY)
Job description
JOB DESCRIPTION:
The Intake Coordinator will manage the registration process of patients, providers, & clients.
JOB RESPONSIBILITIES:
Gathering patient information
DEMOS
RX
Progress Notes (PN)
Carrier/Payer information
Create & maintain patient records
Accurate patient information
Obtain all Carrier and/or payer insurance information
Verifying delivery and/or completion of products/services being rendered
Reassigning patient files/orders to appropriate department
After Creating of records for new patient/orders then intake will assign patient file to operation
Once completion is verified then intake assigns the patient file to the billing department.
Maintain Inventory
Create new items that are brand name and do not currently exist
Create new items based on HCPCS or CPT code as needed
DUTIES:
Manage the Intake email orders
New patient referrals/orders
All new referrals/orders need to be reviewed and responded to with in 15 minutes from receiving the referral/order
If information is missing the request should be sent back to the referral source for the missing information. Required information needed on every order is:
Patient DEMOS (name, address, phone number, date of birth)
Product/service being request and RX to support them
Payer/carrier information:
Company name
Claim Number of the patient’s file
Adjuster/Nurse case manager’s name
Contact phone number
If all required information is available/ included in referral
Search BT for patient
If patient does not exist add patient shell record
If patient does exist, note the patient record of the new order
Verify patient DEMOS
Call patient and verify phone is correct on all patients
Let them know who we are and the product/service we are coordinating for them
For delivery DME item confirm the patient’s address and that packages can be received at that address
For services, let them know someone will be in contact to schedule their appointment (this usually will be for the initial evaluation)
If a fax comes in that was requested by intake, i.e., RX, DEMOS, etc.
Log that it was received in the notes and forward to the assigned processor
If the fax was requested outside of the intake department, the fax should be forwarded to the appropriate department
MINIMUM QUALIFICATIONS:
Required - High School or GED
CANDIDATE SKILLS:
Positive Attitude and willingness to treat everyone internal and external with superior customer service
Good interpersonal/verbal communication skills
Must have good written communication skills
Ability to effectively present information and respond to questions from peers and management.
Ability to multi-task
Must be well organized
Must be detailed oriented
Ability to handle high pressure
All staff is expected to have a strong desire to provide excellent customer service; comply with the rules and regulations of those organizations to which we are accountable; have high ethical and professional standards of conduct, and have an attitude of wanting to improve their own professional performance continuously.
Job Type: Part-time
Pay: $21.00 - $30.00 per hour
Expected hours: 20 per week
Benefits:
Paid time off
Schedule:
4 hour shift
Work Location: Remote (FL, GA & KY Residents)
